This post is part of an ongoing series on Quality Management for language schools.

In my last post on quality management for language schools, I put forward some ideas on how to address a school staff when undertaking the development of a ‘home grown’ quality management scheme. I also covered questions aimed at teachers that should be included on a survey with a focus on the academic administration of a school. In this post I will continue to discuss such a survey and questions that relate to all employees concerning the school’s administrative and marketing operations.

To be honest, these two points may raise some hairs on the heads of school owners, specifically because they cut right to the core of a school’s management in terms of control and honesty, otherwise known as fair dealing. It’s true that leaders don’t normally like their authority or ethics questioned. Nonetheless, in relationship to ensuring quality no one is above reproach.

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